Your questions, our answers

No. You can start the 14-day free trial right away without providing any payment details. When the trial ends you can choose a plan or stop — with no hidden fees or automatic charges.

No. MakesEvent is paid for by the event organiser. Your attendees register and use all attendee features for free, including receiving confirmation emails and viewing QR tickets.

Through Stripe we support major credit cards (Visa, Mastercard, American Express), Apple Pay and Google Pay. The Enterprise plan supports more methods, including bank transfer — contact sales for details.

MakesEvent charges no handling fee itself. If your event has paid tickets, Stripe's standard processing fee is 2.9% + HK$2.35 per transaction (Hong Kong). Free events incur no handling fee at all.

Before the event starts, all attendee data syncs to your device. Even if the venue network drops, you can still scan QR codes to check guests in. Once the network returns, all records sync to the cloud automatically. Available on the Professional and Enterprise plans.

Yes. The Professional and Enterprise plans support brand customisation, including logo upload, brand colours and custom fonts. The Enterprise plan adds full white-label so your event pages reflect your brand entirely.

You can upgrade to a higher plan at any time. If Enterprise still doesn't meet your needs, contact our sales team — we can prepare a custom solution for large organisations or special requirements.

Yes. MakesEvent fully complies with Hong Kong's Personal Data (Privacy) Ordinance (PDPO). All data is stored encrypted, and you have full control over what attendee data is collected and how it's used. We never use any event or attendee data for commercial purposes.

Yes. MakesEvent supports managing multiple events simultaneously. Starter allows up to 3 events/month, Professional 7, and Enterprise is unlimited. Manage everything from one unified console.

You can cancel anytime in account settings, with no cancellation fee. After cancelling, your plan stops at the end of the current billing cycle, and you keep full access until then.

All plans include email support. Professional includes priority support, usually answered within one business day. Enterprise adds a dedicated customer success manager for one-to-one support and regular check-ins.

Yes. Professional and Enterprise plans support exporting attendee data and event reports as CSV for further analysis or integration. Starter users can also export a basic attendee list.